Global Programme Renewals
* Create and agree on the annual service plan for each international client.
* Formulate and agree on the renewal data gathering strategy and timeline.
* Provide input into strategy meetings with clients, brokers, and insurers.
* Collaborate with insurers and broking teams to establish local and master policy requirements, including limits, coverages, nuances, and local policy issuance details.
* Identify local nuances such as tariffs, wording restrictions, and retentions in collaboration with insurers.
* Agree on or establish KPIs with insurers regarding policy and certificate issuance, premium collection, and cash flow, including post-renewal review during stewardship meetings.
* Contribute to or produce premium allocations, ensuring they are benchmarked against local norms and comply with tariffs.
* Negotiate and agree on network fees.
* Communicate group programme details to broker networks and local client operations as required.
* Manage insurer administration of local policies, including timely instructions to fronting companies, communication of status to clients, and monitoring issuance and invoicing.
* Participate in meetings with local brokers and clients on local and global insurance issues as needed.
Local Programme (stand-alone policies/compulsory covers)
* Communicate the group risk purchasing philosophy to local brokers and client companies where appropriate.
* Produce analysis reports of local policy summaries to ensure:
o purchase of compulsory covers;
o no duplication with global programme;
o alignment of local policies with the global programme;
o adherence to group risk purchasing philosophy;
o compliance with remuneration parameters.
* Coordinate with clients and local brokers to maximize WTW Global Network appointments on local lines.
* Manage local broker service requirements in collaboration with the client.
General Advice
* Provide information on admitted/non-admitted policies, compulsory covers, local policy requirements, and local regulations.
* Advise colleagues, prospects, and clients on the operation of the global programme.
* Inform about insurers' capabilities to deliver global solutions.
* Serve as a knowledge focal point for insurers' international expertise and processes.
Qualifications
* Preferably educated to A levels with at least 2 years of relevant industry experience.
* Preferably with professional qualifications such as ACII or working towards it.
Skills
* Intermediate IT skills (Microsoft Office suite).
* Comprehensive knowledge of insurance and underwriting to effectively address client needs.
* Strong interpersonal and communication skills to build and maintain relationships with clients and insurers.
* Professional demeanor when dealing with internal and external contacts, representing BU and Willis Group credibly.
* Proven client service delivery experience.
* Analytical skills to assess situations and recommend solutions.
* Understanding of processes supporting the operating model and strategy for the BU and Willis GB.
* Experience working within and adhering to client service systems and processes.
* Intermediate data analysis and presentation skills.
Equal Opportunity Employer
At WTW, we believe diversity makes us stronger. We aim to reflect the markets we serve and foster an inclusive culture where colleagues feel valued and empowered. We are committed to an inclusive work environment and embrace all forms of diversity. Our flexible, hybrid work model depends on team, role, and client needs, rooted in trust.
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