Job summary
We have an exciting opportunity available for a Medical Receptionist/Administrator, to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis.
The position will be for 32hrs per week:
Tuesday - 8am until 2pm
Wednesday - 8.30am until 6.30pm
Thursday - 8.30am until 6.30pm
Friday - 8am until 5pm
We also ask that candidates are flexible to cover sickness and holiday where needed.
Previous reception/admin and/or customer services skills are desirable, training will be provided. Good computer skills are necessary
Join our happy and dedicated team providing quality care to a diverse population
Main duties of the job
* Greeting and booking in or patients for clinics.
* Dealing with patient enquiries efficiently and courteously.
* The receiving and recording of telephone messages taking appropriate action.
* Making appointments on EMIS, by processing appointment requests for today and/or future appointments.
* Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
* Pulling and filing medical records as necessary.
* Processing repeat prescriptions and filing for collection within 48 hours.
* Taking home visit requests.
* Processing emails effectively - answering patient requests or directing them to the relevant clinician.
* Processing post and online documentation - saving/sending to the relevant clinician.
* Actioning messages from the clinical team.
Job Types: Part-time, Permanent
Pay: £12.30 per hour
Benefits:
* Company pension
Work Location: In person