Company Description
Mercure Kuala Lumpur Trion, the tallest hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy, and endless opportunities. Featuring 228 impressively designed rooms and suites on level 38 and upwards, with stunning views of Kuala Lumpur’s iconic skyline from the rooms.
Job Description
* In charge of all the sales activities of the hotel.
* Lead the sales team and monitor all day-to-day activities related to sales, focusing on building long-term, value-based customer relationships to achieve property sales objectives.
* Participate actively in industry-related organizations beneficial to the hotel.
* Solicit group and individual business.
* Establish and direct profitable and cost-effective sales programs.
* Monitor competitors’ activities.
* Develop business from travel and convention-related companies, tour operators, and transportation companies.
* Maintain consistent verbal and written communication with clients.
* Attend trade shows.
* Monitor results against goals to ensure exceeding sales targets and maintain sales awareness throughout the property.
* Prepare the annual sales budget and forecast.
* Analyze and develop current and potential market trends.
* Collect and analyze relevant information for better results; monitor competitors’ rates and offers.
* Implement sales and product awareness within established markets.
* Develop sales call tactics based on market knowledge and intelligence.
* Provide leadership for efficient departmental operation.
* Communicate goals and objectives clearly and inspire the team to achieve them.
* Adhere to company standards and policies.
* Manage change effectively and multi-task.
* Train and mentor team members for future development.
* Use key performance indicators and financial targets to evaluate market segment performance and plan future strategies.
* Analyze financial data to aid decision-making.
* Control costs without compromising standards.
* Maintain strong budgetary, projection, and cost control skills.
* Prepare and implement sales action plans within specified deadlines.
* Handle issues professionally and timely, following company rules and regulations.
* Proactively plan, execute sales and action plans.
* Build trust and respect in business relationships through effective communication, skills, and techniques.
The employee may be required to perform additional duties as needed by business volume and as assigned by superiors.
Qualifications
* Experience in hotel sales and marketing with a proven success record.
* Leadership experience at the director level in a 4-star plus full-service hotel.
* Bachelor's degree required; advanced degree in business administration, marketing, or related fields preferred.
* Exceptional strategic planning and execution skills, with a data-driven decision-making approach.
* Strong revenue management skills and ability to optimize business mix.
* Proficiency in Microsoft Office and familiarity with hotel management software (e.g., Opera Sales & Catering).
* Excellent presentation and communication skills, both written and verbal.
* Proven ability to lead and develop high-performing teams in a dynamic environment.
* Strong analytical skills to interpret complex data and market trends.
* Experience in digital marketing, social media strategies, and emerging marketing technologies.
* Ability to build and maintain strong relationships with clients, partners, and industry stakeholders.
* Innovative mindset with a passion for driving continuous improvement and industry adaptation.
* Flexibility to travel and adapt to changing schedules.
Additional Information
Join us at Accor, where life pulses with passion!
As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It is a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities within your hotel, in other hospitality environments, locally or globally!
You will enjoy exclusive benefits specific to the sector and beyond, with strong recognition for your daily commitment.
Everything you do with us will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart. Join us and become a Heartist.
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