Scheme Officer – Independent Living Scheme Officer
Location: Victoria Court, Longford (GL2 9HG)
Contract Type: Permanent, Part‑time (30 hours per week, Monday‑Friday)
Salary: £27,000 per annum
Closing Date: Monday 5 January 2026 (applications may close earlier)
Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.
What You’ll Be Doing
* Providing housing‑related support to vulnerable and older residents across our independent living schemes
* Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes
* Carrying out health and safety checks, managing communal repairs, and completing annual reviews
* Acting as a visible, consistent presence on‑site – offering reassurance and connection to residents
* Promoting wellbeing and independence by being that vital, friendly point of contact
What We’re Looking For
* Someone empathetic, patient, and genuinely interested in the lives and needs of older people
* A confident communicator who’s not afraid of difficult conversations
* Self‑motivated and flexible – able to manage your own workload effectively
* Strong at influencing and building relationships, even in challenging situations
* Experience working in a customer‑focused role, ideally with older people
* A good understanding of policies, procedures, and professional standards
What You’ll Need
* A full UK driving licence and access to your own vehicle
* Willingness to travel between schemes in the Tewkesbury area
* An enhanced DBS check (we’ll guide you through the process)
Why Join Us?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Make a real difference, one visit at a time. Join Bromford as an Independent Living Scheme Officer and help support our communities to thrive.
About Us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we plan to deliver 11,000 more homes by 2032.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us, particularly those historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Benefits
* Flexible benefits
* Learning and development
* Private medical cover
* Work‑life balance
* Pay and financial wellbeing
* Health and wellbeing
Seniority Level: Entry Level
Employment Type: Part‑time
Job Function: Other (Non‑profit Organisations)
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