Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden Life & Health are an award-winning* specialist life and health broker.
Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what our clients want from their insurance cover. We take pride in offering an unrivalled service to our clients and partners. Our continued growth has created several opportunities available across our Client Support Team. Supporting our clients through the application process.
This is a part time opportunity, with shift patterns of 4-8pm for 2 nights a week and every Saturday 10am-2pm..
Your first week will be full time in the office to ensure you are fully supported during your training, your 2nd and 3rd week of training will take place twice a week but between 09.00 - 17.00, you will then move to your evening shift pattern.
Hybrid role, 1 day per week in the office.
Requirements
1. Clear Communication skills
2. Friendly and professional attitude
3. Problem-Solving Skills
4. Empathy
5. Product/Service Knowledge
6. Strong Time Management
7. Attention to detail
Responsibilities
8. Conduct telephone applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
9. Accurately submit the information onto CRM systems & insurer websites
10. React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
11. Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
12. Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
13. As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
14. Any other reasonable tasks and functions that the business deem necessary.
6 month Fixed Term Contract
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
15. Our successes have all come from someone brave enough to try something new
16. We support each other in the small everyday moments and the bigger challenges
17. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term)