Job Title: Customer Insights and Oversight Manager Duration: 6 months, extensions likely Location: Warwick /Hybrid (once to twice per week requirement in the office) Salary: Highly competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about understanding customer needs and driving insights in the utilities sector? Do you thrive in dynamic environments where your analytical skills can make a real impact? If so, we have the perfect opportunity for you! We are on the lookout for a Customer Insights and Oversight Manager to join our dedicated team. In this role, you'll be at the heart of our commitment to providing exceptional customer service and transforming insights into action. Your expertise will help us understand our customers better and ensure we meet their needs effectively. What You'll Do: Lead the development and execution of customer insights strategies. analyse customer feedback and data to identify trends and opportunities. Collaborate with cross-functional teams to ensure customer-centric initiatives. Oversee quality assurance...