The role – Customer Care Coordinator
* Location – Rochdale
* £22,000 - £28,000 + package (Neg depending on experience)
* Permanent role
* Immediate interviews
Mason-James is working with a well-established and highly reputable developer who are looking to bring on an experienced customer care advisor on a permanent basis. This is a fantastic opportunity that offers a competitive salary and potential career progression. Ideally, we are looking or someone who has New Build Housing experience however we will also consider other housing experience.
* Continuous drive to deliver 5 * customer service by championing the customer journey.
* Actively supporting the regional sales and build teams and the wider business to meet.
* Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
* Answering inbound customer calls
* Ensuring all enquiries are responded to in line with SLA’s, including the management of all voicemail messages Efficient management of the Customer Care email In-box.
* Excellent customer relationship management skills within an on-line context as well as face to face setting.
* Excellent customer service communication skills, both written and verbal.
* IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
* Experience working within a customer service role.
* Strong collaborative, team working and interpersonal skills.
* A working understanding of the financial implications of the methods and sequences of build.
Please apply or contact Jennifer directly and we will be in touch with suitable candidates