We are hiring for a Night Manager!
Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments
London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CANDIDATE PROFILE
Education and Experience
1. High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
2. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Monitoring Property Operations
3. Monitors and ensures compliance with all Guidelines to Operations.
4. Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
5. Ensures employees are working in a safe environment.
6. Manages all period-end inventories.
7. Leads from the front throughout the entire shift, setting the tone for service excellence.
8. Oversees day-to-day operations at reception, ensuring smooth and efficient service delivery.
Supporting Profitability and Revenue Goals
9. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
10. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
11. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
12. Administers plans and actions to keep chargebacks and rebates to a minimum.
13. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
14. Manages employee hours.
15. Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
16. Runs the Night Audit report and ensures accuracy and timely completion.
17. Prepares and sends out the Duty Manager log to relevant stakeholders.
Supporting Human Resources Activities
18. Promotes participation in property safety-related programs.
19. Monitors employee attendance and records absences/tardiness.
20. Promotes teamwork and employee morale.
21. Keeps employees informed regarding new operational procedures, standards, or programs.
22. Assists supervisors in handling employee performance issues (., performance reviews, counseling, and recommendations).
23. Ensures all employees have complete knowledge of emergency procedures.
24. Encourages employee relations through gifts, parties, outings.
25. Creates incentives that will promote better service and profit for the property.
26. Assists operations manager in processing employee payroll weekly.
In return for your hard work, we give you…
27. Discounted accommodation at Marriott properties across the globe
28. Discounts at Marriott F&B outlets across the globe
29. Free on duty meals
30. Free uniform & dry-cleaning service.
31. Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
32. 23 days holiday increasing with service (excluding bank holidays)
33. Employee Assistance Program
34. Training and Development opportunities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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