The Strategy Consulting team at Optimizely is resposible for driving measurable impact for our customers on their websites, apps, and other products. The team is measured by their ability to gain Optimizely feature adoption, by impacting a customer's north star metrics.
As a Strategy Consultant, you will be responsible for guiding our customers to success with experimentation and other Optimizely products during their onboarding period. You will craft bespoke strategies for the customer and use your analytical skills to set a path for iteration for the customer. As you build best practices, you will be responsible for imparting your wisdom across the rest of the business.
Job Responsibilities
* Comfortable in leading customers through workshops and other deliverables
* Develops new ways we do things, to enable better customer outcomes
* Owns the customer relationship, ensuring the customer sees value out of Optimizely
* Curious and excited to share what they have developed for the better use across the business
As a Strategy & Value Consultant you will be responsible for:
* Quantifying the impact of working with Optimizely
* Devising strategies and roadmaps together with clients, sales, and services.
* Coaching customers on how to translate the challenges of their current tooling into core business goals, milestones, and specific priorities.
* Developing and leading customer workshops on digital strategy, based on your industry knowledge and context from research.
* Developing C-Level strategic and financial presentations to provide honest guidance and establish realistic long-term goals.
* Refining ROI/TCO models and frameworks, developing client-facing online tools and framework.
* Supporting Account Executives as thought partners on the deal strategy Scaling your knowledge throughout the go-to-market organization.
* Contributing to financial and strategic case studies Publishing industry-facing thought leadership and representing Optimizely as a thought leader at external events.
* Partnering with Sales, Solutions Engineering, and post-sales Professional Services to continuously improve the enterprise sales approach.
* Guiding customers on the onboarding support they will need to realize their goals, and defining a value roadmap to make this a digestible process.
Knowledge and Experience
* Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments
* Comprehensively understands current industry best practices and applies appropriately to Episerver
* Shows expertise in a specific feature / process / program within the function
* Has the ability to break down team deliverables into meaningful projects; empowers and delegates to team members
* Experience mentoring or leading entry level and intermediate level employees
* Business acumen is moderate, and recognizes causation between own group and immediate stakeholder groups
* Ability to break down and manage deliverables to completion for self and team
* Experience interfacing with clients and executives
* Experience with AB testing tools such as Optimizely and VWO
* Experience writing requirements for designers, front-end developers, and QA analysts
* An understanding of quantitative and qualitative web analytics and key metrics that digital companies use to measure digital performance
* Exceptional customer insights and proven success utilizing analytics to provide actionable, strategic recommendations
About You
* 2+ years of experience in customer-facing roles in: Analytics, digital customer experience, or conversion optimization.
* Management consulting or in-house strategy for digital or technology firms SaaS, ideally for a customer experience technology.
* Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes.
* Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders.
* Ability to thrive in ambiguity and help define a structure Proven communication and presentation skills.
* Experience in both qualitative and quantitative analysis, financial / business case models.
* Ability to understand, interact with, and advise various C-level stakeholders.
* Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes.
* Experience working with sales management and field sales Familiarity with value-based selling or value consulting is helpful.
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