We’re looking for an Anti‑Social Behaviour Officer to join our leading Anti‑Social Behaviour service in the Housing team here at Southern Housing.
Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB. You’ll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You’ll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You’ll also contribute to neighbourhood strategies to tackle ASB.
Responsibilities Include
* Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
* Investigating reports of nuisance, harassment, and anti‑social behaviour (and occasionally domestic abuse), and determine appropriate actions.
* Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
* Maintaining high standards of case management and support teams through supervision.
* Keeping meticulous records of all actions, discussions, and decisions.
What You’ll Need
* Experience in ASB case management, preferably in social housing.
* Excellent communication skills across various channels.
* Teamwork skills to deliver excellent service in a challenging environment.
* Experience with equality and diversity issues, including Equality Impact Assessments.
* Professional curiosity to identify residents with support needs.
* Ability to manage resilience in a challenging environment.
* Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.
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