Responsibilities
* POS System Delivery and Testing – Work closely with the Digital & Innovation Director, Digital Product Manager, Digital Product Specialists and partner agencies to analyse requirements, design technical specifications, create comprehensive test scenarios, test objectives, acceptance criteria and timing plans.
* Execute agreed test scenarios within agreed timeframes, ensuring that all outcomes are fully documented and any defects or bugs are escalated appropriately and the relevant fix is identified.
* Coordinate and support releases into the live environment, ensuring readiness, appropriate approvals and post‑live QA are completed.
* Manage all Business As Usual (BAU) activities for the POS System, ensuring it remains accurate, up‑to‑date and operates effectively.
* Own and coordinate quarterly BAU testing for the POS System and Finance API/Calc integrations, ensuring activities are planned with the wider team, executed within agreed timelines and fully documented.
* Support the Digital Support Desk, ensuring that all assigned tickets are responded to and managed to satisfactory resolution in line with the agreed SLAs.
* Provide ad‑hoc support across other digital products as required.
* Plan, prioritise and manage multiple test activities to support on‑time delivery of projects, in line with department budget.
* Develop and maintain a sound technical understanding of the POS System, related applications, relevant data sources, logic and Finance API/Calc integrations.
* Develop sound working relationships with internal and external stakeholders, especially digital agency partners, SCUK and OEMs; act as a point of contact for business users, providing guidance, resolving issues and capturing feedback to support ongoing system improvements.
* Identify critical issues quickly and drive appropriate decisions and actions; accurately record testing results and produce meaningful test reports and communicate outcomes to relevant stakeholders.
* Identify and implement improvements to existing processes, measures and documentation as appropriate.
* Identify risks, incidents and breaches in line with company policies and department procedures, in accordance with the company’s risk and compliance statement of responsibility and objectives.
* Work closely with the Digital Product Manager to manage the POS System CR backlog, ensuring CRs are tracked from inception through to completion, while contributing to wider digital initiatives as required.
* Maintain the digital governance processes, ensuring all changes, testing activities and releases follow defined standards, controls and approval frameworks.
* Carry out any other tasks from time to time as may reasonably be requested.
Key Skills and Knowledge
* Planning and budgetary control.
* Technical knowledge of the POS System, related applications, data sources, logic and Finance API/Calc integrations.
* Stakeholder engagement – Develop strong working relationships and act as a point of contact for business users.
* Communication and reporting – Identify critical issues, produce accurate test reports and communicate outcomes.
* Insight and continuous improvement – Implement process and documentation improvements.
* Risk and compliance – Identify risks, incidents and breaches.
* Change request process – Track CR backlog and maintain governance.
* Ability to develop coherent testing plans across multiple projects and prioritise delivery within shifting timeframes.
* Excellent team player, strong relationships, capable of working independently.
* Sound time‑management skills – Deliver activity within prescribed timeframes.
* Influencing and negotiating skills – Engage stakeholders to reach mutually beneficial outcomes.
* Analytical problem‑solving – Drive issues through to resolution.
* Adaptability and resilience – Work across multiple initiatives in a pressurised environment, adapting to shifting priorities and deadlines.
* Attention to detail – High attention to detail in reporting and documentation.
Qualifications
* Some experience of QA and testing in a previous role.
* Strong working knowledge of Excel.
* Understanding of project management lifecycle.
* Ability to liaise on a technical level with business/project owners and agency partners.
* Familiarity with JIRA is desirable but not essential.
* Previous exposure to or experience working in a role in the automotive sector is desirable but not essential.
* Has an appropriate level of education.
* Highly organised, proactive, with excellent time‑management and organisational skills.
Benefits
* Home‑based with requirements to visit the Company’s Head Office in Reigate (generally 1–2 days per month) and visits to OEMs, suppliers or dealers as required.
* Potential domestic travel from time to time.
* Competitive base salary £38,000‑£42,000.
* Eligibility for an annual bonus up to 15%.
* 27 days holiday per annum plus bank holidays, with flexible holiday options and additional leave after five years.
* Company pension scheme with generous employer contributions.
* Voluntary benefits allowance of £500 per annum, payable as cash or benefits.
* Company‑sponsored individual private medical insurance available after one year of service.
* Additional family, lifestyle and health‑related benefits, including death in service, income protection, discounted voluntary healthcare plans, employee car scheme, employee assistance programme and enhanced family‑friendly policies.
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