Priority Candidates will be considered in the first instance
College Avenue
Wigan
WN1 1NJ
37 hours per week
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
As the Be Well Membership Financial controller, working alongside the Be Well Membership Manager and the Council Finance team you will be responsible for the day-to-day administration processes relating to the management of direct debit collections and associated debt collection.
You will also form part of the Membership team, that works within the Be Well Support Hub dealing with and responding to a full range of Be Well membership enquires and sales and contribute to the effective retention of our members. As a Be Well Membership Finance officer you will also support a wider range of enquiries including Be Well app and customer portal registrations, wellbeing programmes, party and activity bookings and general Leisure Centre enquiries via phone but also via other routes such as e-mail and web chat.
Shift patterns vary, Monday to Friday between 9:00am and 18:00pm and alternate Saturday’s 10:00am 15:00pm. Occasional evening and weekend working will be required to support outreach activity. The role is predominantly based within the Be Well office in the Wigan Life Centre.
About you
The ideal person for this role will have experience of working within a fast paced, dynamic team and can deliver excellent customer service.
You will ideally have previous financial work experience, particularly centred around Direct Debit collection and debt collection.
You will ideally have experience of working with a sales culture and will display a passion and drive to achieve targets set.
You will be able to work to strict deadlines and have a fine eye for detail and be able to analyse large sets of data.
Have good knowledge of computer systems including experience of inputting and extracting data, such as databases, spreadsheets, word processing packages and email is key to this role.
Demonstrated experience of working with a contact centre approach to telephone calls and utilising call management software.
You will have good organisational, verbal and written communication skills as well as experience of providing admin support to a range of business areas.
The role at times is demanding, so experience of working in a customer service environment is beneficial and you can identify problems and seek effective solutions.
About us
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or unbroken between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
The BeWell Team are committed to support the health and wellbeing of our residents across the Wigan Borough. Whether this be supporting our youngest residents embark on their first swimming lesson or supporting individuals and community groups with existing exercise and wellbeing programmes. We pride ourselves on offering an extensive and diverse range of physical activities to support our residents and encourage everyone to get active and achieve a healthier lifestyle and increase sport participation.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Interview date: Week Commencing Monday 22 nd September 2025
To view the details relating to this position, please click the links below:
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