Blackheath Standard PMS are seeking an experienced, dedicated and detail-oriented Medical Secretary to joinour practice. The position is for 20 hours per week, over four days, (Mon, Tues Weds, Fri ) This can vary ,depending on the needs of the practice during sickness and annual leave. Flexibility is essential. The ideal candidate will be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team. Duties can include but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with currentpolicies, including the use of the electronic referral service (ERS). Thisposition requires excellent organisational skills, a strong understanding ofoffice procedures, and the ability to communicate effectively with bothpatients and healthcare professionals.
Main duties of the job
Duties will include:Typing letters, reports and associated documentation as required(have an understanding the Lexicom system)Liaising with external agencies such as hospitals and communityservices, ensuring referrals are processed efficiently,Manage tasks to secretary inbox in an effective manner. Maintain an accurate referrals database. Action all incoming emails to the Blackheath Standard inbox. Scanning of patient related documentation and attaching scanneddocuments to patients healthcare records. Input data into the patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process requests for information i.e. SAR, insurance / solicitorsletters and DVLA forms. Answer incoming patient queries relating to referralsManage all administrative queries as necessary. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general administrative tasks asrequested andrecord the minutes of meetings
About us
The Blackheath Standard Surgery is alocal well established family practice.The practice is situated in a pleasantpart of Blackheath in South East London with good transport links and localshops. We are committed to providing a high standard of care under the NHS andare part of the Blackheath and Charlton Primary Care Network to offer access toa wide range of healthcare professionals.The clinical team comprises of 2GP Partners, 3 Salaried GP's, Practice Nurses and HCA's. Clinical Pharmacist,Physiotherapists, Mental Health Workers and Social Prescribers the team issupported by a admin team comprising of Medical Secretaries,Receptionistsand Care Navigators.Our current CQC rating is "Good"
Job responsibilities
Job Description
Main duties include: Typing letters, reports and associated documentation as required(understanding the Lexicom system) Liaising with external agencies such as hospitals and communityservices, ensuring referrals are processed efficiently. Manage tasks to secretary inbox in an effective manner. Maintain an accurate referrals database. Action incoming emails to the Generic inbox. Scanning patient related documentation and attaching scanneddocuments to patients healthcare records. Input data into the patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process requests for information i.e. SAR, insurance / solicitorsletters and DVLA forms. Answer incoming patient queries relating to referrals. Manage all administrative queries as necessary. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general administrative tasks asrequested.
In addition, the Medical Secretary may be requested to partake in audits as directed by the Practice Manager and record the minutes of meetings.
Person Specification
Experience
* Minimum 2 years experience of working as a medical secretary in a GP setting Good standard of General Education Appropriate IT / Secretarial experience Familiar with Lexacom or similar dictation software Knowledge/experience of EMIS clinical system Knowledge/experience using Ardens, Docman AccuRx DXS
* Previous work experience in General Practice or similar setting.
Qualifications
* Excellent IT skills with experience of working with Microsoft Outlook and Microsoft Word
* EMIS web AccuRx and DOCMAN literate
* GCSE grade A to C in English and Maths or equivalent
Skills and Attributes
* Ability to organise and prioritise workload.
* An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
* Excellent telephone manner and good verbal communications.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Be flexible and able to adapt to different working patterns.
* Minimum 2 years experience of working as a medical secretary in a GP setting
* Good standard of General Education
* Appropriate IT / Secretarial experience
* Familiar with Lexacom or similar dictation software
* Knowledge/experience of EMIS clinical system
* Knowledge/experience using Ardens, Docman AccuRx DXS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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