Location Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham. Why The Works? 10th Best Big Company to Work For 2024 - 'Best Companies' We don’t just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Infrastructure Engineer Reporting to the Infrastructure Manager, you’ll be a key player in supporting our infrastructure and delivering projects to teams across our Stores, Distribution Centre (DC), Support Centre (SC), and our ecommerce website. You’ll be a critical thinker, taking ownership, and be comfortable working both strategically and tactically. You’ll stay on top of the latest trends in both on-prem and cloud infrastructure, always looking for opportunities to apply new solutions that benefit The Works. You’ll also have the chance to demonstrate leadership, providing technical guidance and support to junior members of the team. As an ambitious, technically proficient, and solutions-driven Infrastructure Engineer, you will work within our dynamic Technology Services team, covering on-premise, cloud, cyber security, infrastructure systems, and networks. Your Mission Incident Support - Act as the go-to expert for 3rd line incidents across servers, storage, network, and 365, driving root cause analysis and improvements. Spot trends in incident tickets to tackle bigger issues and reduce future incidents. Infrastructure Design & Implementation - Design, plan, and implement systems across cloud, VMware, storage, and networks. Collaborate with the PMO on cost proposals and project plans, balancing business needs with tech requirements. Network Support - Manage and optimise network infrastructure, ensuring performance, availability, and security across DC switching, firewalls, MPLS, and SDWAN. Storage & Infrastructure Support - Maintain on-prem storage and infrastructure systems, keeping them secure, fast, and reliable. Server Support - Install, configure, and maintain physical and virtual servers, ensuring performance, security, and reliability with regular updates and monitoring. O365 & Cloud Support - Manage O365 and Azure platforms to support innovation while maintaining security. Leadership - Mentor junior team members, lead complex projects, and ensure all infrastructure has a documented lifecycle and refresh plan. Skills/Behaviours That Will Set You Apart Windows Server Expert - Skilled in designing, building, managing, and maintaining Windows Server environments across multiple domains. VMware Pro - Proficient in the full VMware lifecycle, from design and build to management and maintenance. Active Directory Whiz - Master of Active Directory, including AAD, GPOs, and UAC, ensuring everything runs smoothly. Office 365 Specialist - Champion of Office 365 management and continuous improvements, always optimising the user experience. Network & Firewall Expert – Hands-on with network switches and firewalls, with the ability to troubleshoot and resolve issues independently. Automation Enthusiast - Strong background in automation technologies to make everything run more efficiently. Cloud Savvy - Extensive experience in hybrid cloud environments and modernising legacy infrastructure for the future. Intune Master - Deep knowledge of managing Intune policies and configurations, and troubleshooting autonomously. ITIL Aligned - Experienced in working within an ITIL-based environment, always focusing on the bigger business impact. Project Delivery Pro - Proven track record in delivering complex projects and owning workstreams within larger programmes. Cyber Security Advocate - Strong understanding of security principles with a "security first" approach to infrastructure design. PCI compliance experience - ensuring systems meet security and compliance standards. Docker and Containers - familiarity with containers like Docker to enhance flexibility and scalability. Our PERKS really are ‘The Works’ 25% Colleague Discount! - Plus, exclusive Double Discount days! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay. Holiday – 33 days including bank holidays. Holiday Purchase - Purchase an additional 5 days Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens! Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan – To support your everyday healthcare costs And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty | We are Caring | We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!