Main Activities
* Manage requests for deliveries, collections, relocations and installations for key customers
* Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
* Understand the specific requirements of key customers – internal process, customer product etc.
* Provide quotations to customers on request
* Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
* Take ownership of orders from end to end
* Ensure a professional and efficient service is delivered at all times
* Order services as required from third party suppliers in relation to customer’s requirements
* Troubleshoot problems quickly and identify solutions to minimise impact to customer
* Deal with ad-hoc customer enquiries by phone and e‑mail
* Assist team members as required and provide support to team leader as directed
* Work with internal staff to ensure a professional and efficient service delivery
* Deal with ad‑hoc customer enquiries – quotes, reports, inventory management etc.
* Sign off supplier purchase orders (to agreed sign off level)
* Ensure 100% job file accuracy before passing to accounts team
* Manage team mailbox activity efficiently and line with team/department targets
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