Benefits
We believe that benefits should be more than just perks. They aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. That’s why at Bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Our full benefits offering can be found at https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
Customer Communications Centre Apprentice
Location: Bedford (office‑based initially, then hybrid)
Full‑time (37 hours per week) | Apprenticeship (Level 2 Customer Service Practitioner)
Salary: £25,000 per annum
What You’ll Be Doing
* Respond to customer enquiries via phone, email, WhatsApp, and social media
* Provide accurate information and resolve queries wherever possible
* Learn how to manage customer records, raise repairs, and support account queries
* Take ownership of customer issues, ensuring they are resolved or escalated appropriately
* Work collaboratively with internal teams to deliver the best outcome for customers
* Develop your skills through structured training and real on‑the‑job experience
* Attend college (one day per week) and successfully complete your apprenticeship
What We’re Looking For
* A friendly and professional communication style (both verbal and written)
* Strong listening skills and the ability to understand customer needs
* A proactive, can‑do approach with a willingness to learn
* Good organisational skills and the ability to prioritise tasks
* Confidence working both independently and as part of a team
* Basic IT skills, including Microsoft Office (Word & Excel)
* GCSEs (or equivalent) in English and Maths (Grade A–C / 4–9)
Previous experience in a customer‑facing role is helpful but not essential—we’ll provide full training.
What You’ll Gain
* A recognised Level 2 Customer Service qualification
* Hands‑on experience in a professional customer service environment
* Ongoing support, coaching, and career development opportunities
* Exposure to housing and community services
* The chance to grow into a confident and skilled customer service professional
Working Arrangements
* Monday to Friday between 8:00am – 5:00pm (shift pattern 8am‑4pm or 9am‑5pm)
* Office‑based during your initial probation period, moving to hybrid working thereafter
* Full equipment provided
Our Values
* We take responsibility – doing the right thing, not the easy thing
* We show empathy – respecting and listening to our customers and colleagues
* We are better together – working collaboratively across teams
* We are ambitious – always striving to improve and deliver excellence
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