Job title: Senior Desktop Engineer
Salary: £30,000 - £33,000 + Fantastic Benefits Package
Location: Ipswich
This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
The successful candidate must be willing to undergo the client's security clearance process.
Responsibilities:
* Fully site-based
* Able to deal directly with clients in a friendly and highly confident manner
* Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories
* Experienced with VIP support and engagement
* Troubleshooting known and unknown software issues related to Windows platforms
* Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks
* Providing Hands and Eyes' support to other teams
* Processing documentation and knowledge base article management
* Using the onsite call management system to update calls and close calls to specific SLAs
* Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Essential skills/qualifications:
* Knowledge of current and past Microsoft windows operating systems
* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
* Experience in Windows imaging techniques (Network & Local)
* Microsoft Active Directory & Azure Active Directory knowledge
* Remote desktop support tools
* Desktop/printer configurations
* Excellent interpersonal & communication skills
* Must be able to work independently and part of a team.
* Experience and technical knowledge of IT, PC's/peripherals, and their architecture
* Break fix, IMACs, Incidents, Projects
* Experience with Ticket Management
* Comfortable with liaising and working alongside 3rd Parties
* Display flexibility and the ability to manage your day effectively
Desirable skills/qualifications:
* ITIL Foundation
* 3 - 4 years' experience supporting Windows environment
* Windows certification