We’re looking for an IT Support Technician to provide high-quality first-line and onsite support, ensuring our people can work confidently and efficiently every day. This role is central to the everyday technology experience across the business, combining responsive user support with the opportunity to get involved in infrastructure and security improvements.
About the Role
This role is central to the everyday technology experience across the business, combining responsive user support with the opportunity to get involved in infrastructure and security improvements. You will play a key role in shaping the everyday technology experience for our employees.
Responsibilities
End-User Support
* Provide first-line support for hardware, access, and collaboration tools
* Support core business and travel-specific applications (CRM, GDS, Booking reservation systems)
* Deliver a responsive, professional onsite IT presence
* Manage/process Support tickets against business SLAs.
* Support remote staff with day-to-day technical needs
* Support & Administration of Teams, SharePoint, and OneDrive; troubleshooting integration and collaboration issues.
* Exposure to PowerShell scripting, or an interest in developing automation skills across Active Directory, Exchange, Office 365, Azure, and Windows environments.
* Execute onboarding and offboarding tasks
* Prepare and issue devices using Intune/Autopilot
* Manage equipment lifecycle and inventory
Office Technology
* Support printers, meeting rooms, and AV equipment
* Assist with workspace setups and internal moves
Operations
* Log, track, and elevate issues appropriately
* Follow documented processes and contribute to improving them
* Coordinate with senior engineers and MSP when required
* Contribute to infrastructure and security projects alongside senior engineers
* Support system upgrades and process improvements
* Help strengthen operational processes over time
We understand that not every candidate will meet every requirement. If you’re technically curious and excited to grow in a modern IT environment, we’d still love to hear from you.
* Technically curious and eager to learn
* Comfortable with hardware and troubleshooting
* Strong written and verbal communicator with non-technical users
* Familiar with Windows, Linux and Microsoft 365
* Interested in developing cloud and modern IT skills
* Comfortable operating within structured escalation paths
* Ability to work independently, take ownership of tasks, prioritise workload, and ensure timely resolution, while collaborating with team members as needed.
This role offers a clear progression pathway into 2nd line support, infrastructure, or cloud-focused roles as your skills develop. You’ll gain exposure to modern Microsoft cloud technologies, security initiatives, and infrastructure projects, providing a strong foundation for long-term technical growth.
Technology underpins everything we do. In this role, you’ll help ensure our people can work efficiently, collaborate effectively, and rely on secure, stable systems, while building your own skills in a modern Microsoft-focused environment.
Discover more about life at Ocean Holidays, including our benefits and values — on our website.
commitment to equal opportunities
For us, diversity is a business imperative – one that must be embedded into every aspect of how we operate in order to drive success. Simply put, we believe an encouraging and inclusive environment makes sound business sense.
We are a customer experience-driven business, and a diverse workplace means that we not only build a healthy culture of diversity and tolerance but can also serve our clients with empathy and understanding.
Conscious inclusion encompasses social, cultural and cognitive differences and cultivates an ethos of belonging, connection and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with our vendors and clients, and ultimately lead with purpose.
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