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Job Title: Service Advisor (Car Dealership)
Basic Salary: Up to £30,000 (depending on experience) + upselling and customer service bonus
OTE: £36,000-£38,000 + Benefits
Location: Scarborough, YO12
Employment Type: Full Time and Permanent
Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm
Our client has a turnover of approximately £250 million per annum and over 700 staff members employed across 13 car dealerships and one dedicated service centre, providing a strong national presence and local community spirit.
They offer a wide range of new cars and vans, along with used and manufacturer-approved vehicles to suit any need or budget.
They are now recruiting a Service Advisor for their Scarborough dealership.
Job Purpose:
As a Service Advisor, you will deliver courteous, efficient reception services, ensuring high customer satisfaction, quality workmanship, and continuous process improvement.
Job Duties:
1. Greet customers cheerfully and attend to their requirements promptly.
2. Obtain and record customer and vehicle details, including descriptions of work to be carried out.
3. Liaise with the Foreman/Service Manager on vehicle progress.
4. Inform customers of delays and arrange future appointments.
5. Maintain the Workshop loading system.
6. Inform customers of work that cannot be completed and schedule follow-up appointments.
7. Prepare invoices for cash and account customers.
8. Present invoices and receive payments from cash customers before vehicle removal.
9. Handle customer queries and complaints.
10. Work with the Service Manager to optimize workshop labour potential.
11. Ensure warranty information is correctly recorded on Job Cards.
12. Liaise with Parts Department regarding parts on order and upcoming bookings.
13. File Job Cards and other documentation.
14. Help achieve sales targets set by the Aftersales Service Manager.
Company Benefits:
* Pension
* 24 days holiday + 8 bank holidays, increasing with length of service
* Discounted gym, shopping, and dining benefits
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