Description
Step into a role where leadership meets impact. At BVS, we’re looking for a confident, motivated Team Leader to guide and inspire our Case Management team as they deliver exceptional service on Specialist claims for a wide range of clients. If you bring a strong background in claims and thrive in a fast‑paced, ever‑evolving environment, this could be your next big move.
What will your day look like:
Your day will be varied, people‑focused, and full of opportunities to shape performance and drive excellence. You’ll take ownership of:
Leading and supporting a team of claims handlers, ensuring workloads are balanced and managed effectively
Coaching and developing your team to meet and exceed client SLAs, with a focus on continuous improvement
Creating a positive, engaged team culture where people feel supported, motivated, and valued
Representing the team in Client Review Meetings, building strong relationships and showcasing our performance
Conducting regular performance reviews, including audits and annual PDRs
Managing team absences across case managers and first response colleagues
Driving service excellence, ensuring technical accuracy and outstanding customer experience across all property claims
Monitoring and achieving KPIs, keeping performance on track and identifying opportunities for improvement
Overseeing client communications and completing weekly reporting to keep stakeholders informed and aligned
Knowledge and Abilities:
We’re looking for someone who combines technical expertise with genuine leadership ability:
Proven experience leading a team, ideally within the property claims sector
Strong communication skills, both written and verbal, with the ability to influence and inspire
A natural motivator, capable of bringing out the best in others and driving performance
A proactive, enthusiastic mindset, with the confidence to make decisions and lead change
🌟 Why This Role Matters
As a Team Leader, you won’t just be managing tasks — you’ll be shaping the success of your team, strengthening client relationships, and playing a key role in the continued growth of our claims operation. It’s a role for someone who wants to make a difference every single day.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.