This is what you’ll actually do! You’ll take ownership of food safety and quality performance on site, managing incidents, concessions, and non-compliances as they arise. You’ll lead investigations to identify root causes, implement corrective actions, and ensure full resolution to maintain compliance and customer confidence. You’ll conduct regular internal audits covering hygiene, GMP, allergen management, documentation, and CCPs - following up on actions to ensure they’re completed on time. You’ll also lead traceability exercises, confidently presenting findings during customer and third-party audits. Your day-to-day responsibilities will include: Carrying out environmental and product testing (micro, allergen, nutritional, aW, pH, etc.) and reporting results accurately. Managing calibration and verification processes for scales, probes, and temperature controls. Overseeing retained sample stock, daily product quality evaluations, and end-of-life checks. Investigating customer complaints to root cause and uploading corrective actions via Qadex. Supporting export processes, liaising with the supply chain and site veterinary teams. Maintaining BRC certification, customer codes of practice, and the site Quality Management System. Collaborating with Operations, Hygiene, and Supply Chain to identify opportunities for improvement. You’ll play a key role in promoting a culture of continuous improvement - using data, evidence, and your technical expertise to make informed decisions that protect product integrity and drive efficiency. This is a hands-on role where attention to detail, sound judgment, and effective communication are essential to ensuring customer satisfaction and product excellence. Ideally this is you! Level 3 Food Hygiene and Level 2 HACCP qualified. Trained Internal Auditor with experience in GMP environments. Competent in Microsoft Office (Word, Excel, Outlook) and quality data management. Broad experience in the food industry, ideally bakery manufacturing. Strong awareness of allergen controls and compliance standards. Proven track record in continuous improvement and completing complaint investigations. Excellent teamworking, communication, and negotiation skills. Well-organised with strong planning and time management abilities.