****On site 5 days a week - MUST drive and own a car - ITIL/ CompTIA certs****
£30-34,000
IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation & CompTIA, Drive and own a vehicle, Onsite 5 days a week.
A financial services firm are seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support.
This mid-level role ensuring smooth operation of their desktop environment and IT systems.
You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance
Key Responsibilities:
* Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
* Administer and troubleshoot Active Directory
* Set up and maintain desktops, laptops, printers, and mobile devices
* Install, configure, and support business applications
* Log and manage incidents, escalating when necessary
* Support users across on-site and remote environments
* Assist with Intune management (desirable)
Requirements:
* 2+ years’ experience in an IT support/helpdesk role
* Solid desktop support knowledge (hardware/software)
* Experience with Active Directory
* ITIL Foundation and/or CompTIA A+/N+ certifications
* Strong communication and troubleshooting skills
* Full UK driving licence and access to own vehicle
* Experience with Microsoft Intune a plus
IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation & CompTIA, Drive and own a vehicle, Onsite 5 days a week.