Job Description
IT Service Support Agent
* Location: Nottingham
* Type: Permanent Full-time
* Salary: £24,500
* 26 days annual leave
* Benefits: Excellent Benefits Offering including Private Health, Enhanced Mat/Pat Leave, and more!
* Our Client: Technology / IT Industry
This role is a strong first step into IT services, giving you hands-on experience with technology customer support, and a rare opportunity to work with leading brands. Reporting to the Service Support Manager, you will play a vital role in supporting customers with Hardware Break/Fix, Grading Services, and device support (Apple, Android, Windows), ensuring customers receive a seamless, professional, and efficient service.
What You’ll Do:
1. Provide basic first-line troubleshooting support on Apple and Windows devices.
2. Manage technical Incidents and Requests, in-line with ITIL best practices.
3. Ensure queries are resolved within agreed Service Level Agreements (SLAs).
4. Deliver excellent customer service via phone and email, keeping customers informed at every stage.
5. Coordinate courier shipments for repla...