Overview
Internal Sales Manager. We are seeking a motivated and customer-focused Sales Manager to join our client’s team in a fast-paced hydraulics company. This is a hands-on role that combines counter sales, telephone/email support, and account management. You will be responsible for handling customer enquiries, providing expert advice on hydraulic components and solutions, and building lasting relationships with clients to drive long-term business growth.
Responsibilities
* Manage incoming sales enquiries via phone, email, and in-person
* Provide excellent service to walk-in and trade counter customers
* Prepare and issue accurate quotes (phone, email, and face-to-face)
* Build and maintain strong, long-term customer relationships
* Manage and grow an assigned portfolio of customer accounts
* Advise customers on the most suitable hydraulic components and system solutions
* Identify parts and respond to technical product queries
* Liaise with suppliers to source products and secure competitive pricing when required
* Negotiate pricing while protecting healthy profit margins
* Keep accurate records and update the internal CRM/system
* Work collaboratively with the wider team to support day-to-day operations
Skills & Experience Required
* Previous experience in a sales role (internal sales or trade counter experience is highly desirable)
* Basic understanding of hydraulic components (or a strong willingness to learn quickly)
* Excellent communication and customer service skills
* Proven ability to build and maintain long-term customer relationships
* Confidence in handling technical enquiries (training will be provided)
* Good commercial awareness, including pricing and margin management
* Strong organisational skills with excellent attention to detail
* Ability to thrive in a fast-paced, busy environment
Personal Attributes
* Positive, upbeat, and self-motivated attitude
* Genuine enthusiasm for learning and developing technical product knowledge
* Strong team player with a hands-on, proactive approach
* Ability to work well under pressure
* Solution-oriented mindset with a focus on results
* Passion for delivering excellent customer service and contributing to business success
How to apply
To apply, please send a copy of your CV and a covering letter to alex.drury@nmsrecruit.com or submit your application via the link below.
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