Responsibilities
* Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience
* Generate profit by exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
* Ensure your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
* Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
* Promote and deliver piercing services with your team, where offered
* Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
* Ensure an inclusive environment, promoting equality and kindness with your team
* Demonstrate customer focus - delivering excellence in customer service, providing tailored one-on-one service and driving this through your team, always putting the customer at the heart of all you do
* A confident leader who inspires the team, leading by example to make Accessorize a great place for all who work and shop with us
* A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through your team
* Demonstrate passion, drive and resilience with a can-do attitude
* Possess a creative approach to support the store and develop the team to reach their full potential
* Ability to communicate openly and effectively
* A solution-driven individual who can make decisions to benefit the business, with a sense of ownership to take responsibility
* A competitive salary and exciting bonus scheme
* A staff uniform allowance - enabling you to have fun wearing our accessories
* Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
About you
* Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer
* We value enthusiasm, integrity, and the desire for success
* Demonstrate customer focus - ensuring delivery of excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team
* Always put the customer at the heart of all you do
* Able to communicate openly and effectively
* A motivated leader who can inspire the team and lead by example
* A proven track record in retail with a focus on customer service
A competitive salary and exciting bonus scheme
A Staff uniform allowance - enabling you to have fun wearing our accessories
Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
An additional day’s holiday to celebrate your birthday
If this all sounds great and this could be the role for you, let us know and apply today. At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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