We are looking to recruit to 1 vacancy within our City Telecare Services 24 hour control room.
You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service and handling emergency out of hour's telephone calls on behalf of the City Council, dealing with housing repairs, highways issues and many other vital City Council services.
It's an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You'll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You'll need to be able to work independently and on own initiative whilst operating as a committed member of the team
Shift Pattern
16.25 hours per week working
Sunday & Monday
Successful candidates will also be expected to attend a monthly team meeting held on a Wednesday hrs.
What We Can Offer You
Salary: The salary band for this role is £32,061 - £36,362. The starting salary is £32,061 pro rata £14,081 with annual progression through the salary bands.
Here at SCC we have a range of different benefits, a few examples can be found below.
Excellent
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer
Contact Details For Informal Discussion
For further information on our benefits package please visit:
For further information and details regarding the role, please contact Sarah O'Brien
Email
Recruitment contact details:
Tel:
For More Information About SCC Please Visit
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