A fantastic opportunity has arisen for an experienced and passionate Hotel Manager to join a prestigious 5-star property. We are seeking a dynamic leader who is dedicated to delivering exceptional guest experiences, maintaining the highest standards of service, and inspiring a high-performing team.
The ideal candidate will bring a strong background in luxury hospitality, a keen eye for detail, and a commitment to excellence. This role offers the chance to work in an elegant, fast-paced environment where innovation, professionalism, and guest satisfaction are at the heart of everything we do.
If you are driven, personable, and ready to take the next step in your hospitality career, we would love to hear from you.
The main duties and responsibilities of this role include:
Assist the management team in execution of the business strategy ensuring the Business Excellence framework utilized in order to achieve goals set in the hotels Balance Scorecard.
You will have ultimate responsibility for staff recruitment, training and development of the team and will have accountability for engagement in all departments
Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
Verify the best products are used in the hotel operation on a regular basis.
Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
Seek opportunities to encourage teamwork in order to share resources and best practice between departments.
Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.
Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
Act as Senior Manager on Duty for the hotel as scheduled.
Perform any other duties that management may reasonably require.
Ensure that each operation is accounted for separately as an individual profit operational budget strictly adhered to.
Assist to prepare monthly forecasts.
Stay up-to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.
Control expenses and recommend and implement measures to control them.
Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures.
Ensure the meetings are well planned, result-oriented and produce effective outcomes.
Use relevant computer systems as required.
Ensure that an effective marketing approach is applied to all operations.
Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.
Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.
Closely monitor guest feedback, communicate feedback results and make recommendations for improvement.
Assist to recruit and select members of all the departments, who meet the hotel profile and can deliver core competencies.
Provide learning and development opportunities for Department Heads and Managers.
Mentor and coach Department Heads and encourage them to take responsibility for their own development growth.
Manage performance of all direct reports in line with the company policy (Coaching, performance issues as they occur.
To demonstrate a good hands-on, considerable experience of managing F&B and conference and banqueting is desirable.
About you:
The ideal candidate for this position will have the following experience and qualifications:
At least 5 years experience in senior management role in a 5-star hotel.
Demonstrable achievements in improving customer satisfaction and profitability.
Working with a culturally diverse workforce.
Experience with project management.
Combination of operational experience in both Rooms and Food & Beverage.
Able to manage large and diverse operations.
Effective Communication Skills.
Company Benefits
We are committed to supporting our colleagues wellbeing, professional growth, and work-life balance.
Competitive Salary Package
28 Days Annual Leave (including Bank Holidays)
Complimentary meal on duty
Staff Rates and Discounts across the Hotels(Subject to Availability)
Work Place Pension Scheme
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process. The organisation is an equal opportunities employer.
Due to the high volume of applicants, we will only respond to candidates with suitable experience.
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