The opportunity
We have an exciting opportunity for a talented Mortgage Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
This role is part of our Property team, providing mortgages for a range of customers, via our Broker network. You will be responsible for a pipeline of applications and will work to package each loan for approval by our Underwriting team. You will conduct an initial review of the application, perform credit and property checks as part of this process. You will be supported by an underwriter who will act as your buddy to help build your knowledge. Once the loan has been approved you will issue all documentation and then support the completions team to finalise the loan.
Throughout this process you will be the face of Castle Trust Bank, updating and supporting our broker partners and our external sales team from the point of application through to offer and the completion. This will involve providing updates, chasing for documentation and processing the valuation report when received.
By working with our underwriting team, you will see the overall journey, but most importantly build on your knowledge of mortgage processing cycle and play and active role in the success of the team.
Your excellent customer service skills will ensure we continue to provide a great level of service, adhering at all time to our policies and procedures.
This role will benefit a hybrid working arrangement, to be based between our Basingstoke office (3 days) and working the rest of the week from home.
What we are looking for in you…
Minimum requirements
* Telephone experience working in a busy and vibrant office, in either financial services or a similar customer service focused setting
* Effective organisation skills and the ability to pay meticulous attention to detail
It would be advantageous if you have previous experience in the mortgage underwriting process, however training will be provided. You will have a passion for delivering excellent customer service and taking into consideration the nature of the role, you will be confident working in a demanding environment and juggling simultaneous priorities whilst doing the right thing for colleagues, customers and the bank.
What is equally important to us is that you can work well as part of a team and possess a can-do attitude with the ability to challenge but in a constructive manner. Your communication skills will need to be strong (both verbal and written) with the ability to manage a busy workload and maximise your personal productivity.
What's in it for you…
As well as a competitive salary (up to £28,000), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).
Wellbeing is also high on our agenda, and we offer Vitality at Work membership. In addition, all colleagues have free access to BHFS Rise EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that's not enough, we also offer season ticket travel loans and various discounts through Perkbox.
Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank – The Place To Work
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and base our decisions on merit.
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