Job Description
We are looking for a leader who can ensure the service remains flexible and responsive to changing customer and Trust needs, while operating within finite financial resources.
You will champion high standards, operational excellence and a customer-focused culture across all retail locations.
Key Responsibilities
1. Provide leadership, guidance and support to all departmental staff to deliver efficient services in line with ISS and Trust standards.
2. Maintain full compliance with Hospital Food Standards, Government Buying Standards, Food Standards Guidance and all relevant catering legislation.
3. Build and sustain effective working relationships with Trust staff, patients, customers and external stakeholders.
4. Ensure quality, activity and performance monitoring processes are implemented and maintained.
5. Manage departmental objectives, financial targets and retail/catering offers to support contract performance and service development.
6. Plan, develop and deliver catering and retail concepts that reflect current market trends across all sites.
7. Ensure all catering and retail environments meet required Health, Safety, Hygiene and security standards.
8. Oversee resource planning, budgeting, sales forecasting and financial performance.
9. Develop and maintain appropriate and varied menu offerings across all locations.
10. Manage contractors to ensure delivery aligns with ISS and Trust expectations within agreed timelines.
11. Conduct staff appraisals, identify training needs and support team development and progression.
Professional and Personal Competencies/Qualifications
12. Proven experience managing busy retail or multi-site operations.
13. Hands-on operational background with the ability to lead from the front.
14. Strong people-management experience with the ability to motivate and develop teams.
15. Highly focused on achieving targets and delivering measurable results.
16. Flexible, innovative and positive approach to change.
17. Strong commitment to business success and revenue growth.
18. Excellent problem-solving, customer service and communication skills.
19. Smart, professional appearance with a friendly and approachable style.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.