We’re seeking an IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer‑facing services fast, reliable, and fully observable, while driving continuous improvement.
You will lead observability across services, ensuring effective monitoring and actionable insights. You’ll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you’ll help resolve issues and deliver ongoing service improvements.
Key Requirements
* Experience managing capacity and performance in IT environments
* Hands‑on experience with AWS and Azure
* Strong knowledge of ITIL v3/v4 (certification required)
* Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
* Knowledge of Windows and Linux server environments
* Experience integrating data via APIs, webhooks, or messaging
* Strong analytical, problem‑solving, and stakeholder management skills
* Network infrastructure and communications protocols knowledge
* Experience with social alarm platforms
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