Job Description
Insurance Customer Service Advisor
Location: Cheltenham (Hybrid)
Package: £Negotiable + Benefits
Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team.
Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer.
We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines.
The day to day:
* Responding to all incoming enquiries quickly and efficiently
* Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner
* Accurate and timely processing of documentation
* Maintain the customer databases
* Ensure information held is correct and up-to-date
* Renewal of existing business
* Take renewal instructions from customers when received
* Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required
The rewards:
* A client first environment where the team works together for a common outcome
* Hybrid working after training – 2 days per week in the office
* A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.)
* Ongoing training and development
About you:
* Previous experience in customer-focused roles, ideally within the general insurance industry
* Foundation Insurance Test (FIT) – qualified
* Professional, proactive, positive and “can-do” attitude
* Excellent communication skills, both verbal and written
* Proficient in the use of MS Word, Outlook, Teams and Excel
For more information please apply online or contact Dan Hurley.