Work Area Manager - Late Shift
Salary £36,353 - £39,353 (dependent on experience), plus late shift allowance of £478.20 per month Pro rata 10% bonus potential, 25 days annual leave and generous pension scheme.
Full time, Permanent.
Location: South Midlands Mail Centre, Swan Valley Way, Northampton, NN4 9DR.
Shift patterns: Monday to Friday, hours 13:48 to 22:00.
Responsibilities
As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.
* Lead a dedicated team of full‑ and part‑time employees; hold regular one‑to‑one and team meetings; review area performance and plans daily.
* Champion health and safety initiatives, increase efficiency, identify areas for improvement.
* Support the Shift Manager and deliver high quality service to customers; ensure all operational targets are met.
* Manage team’s sick absence, attendance, training and development; engage in continuous improvement programme.
Qualifications & Skills
We are looking for flexible, high‑pressure capable leaders with excellent leadership and communication skills. Demonstrate experience in:
* Leadership Focus: Ensure basics are right, one company approach, positive energy, strategy implementation; recognise superstars; appeal to heart and brain.
* People Focus: Embrace diversity and inclusion, delegate, coach, empower, identify/develop talent, collaborate, foster a supportive environment.
* Resilience Focus: Approachable, reassuring, agile, frequent communication, manage ambiguity, stay positive under pressure.
* Achievement Focus: Deliver standards of excellence, ask questions, share learning, coach teams, hold accountability, use resources effectively, keep promises, earn trust.
* Improvement Focus: Implement transformation, reduce costs, embrace innovation, make informed decisions, identify improvements across business areas, introduce new processes to meet changing customer needs.
* Customer‑centric Focus: Implement customer‑first culture, improve customer experience, customer at heart of decisions, monitor service goals, promote change that improves end‑to‑end experience.
Assessment
Assessment includes a capability‑based interview and a short management scenario exercise on the day.
Eligibility & Commitment
Royal Mail Group is committed to inclusion and representing diverse communities. Applications are welcome from all individuals, including those in the Armed Forces community.
We are committed to an inclusive recruitment process; adjustments to support you during hiring can be discussed.
Job reference number 338255.
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