Company background
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the House of Balenciaga has defined modern couture with its innovations in form and technique. Today it continues to uphold this vision through boundary‑pushing collections for women and men, accessories, and objets dart. The brand embraces digital innovation, material development, and social responsibility, keeping it at the forefront of modernity. In 2021 the 50th Couture collection reintroduced cutting‑edge elegance. From October 2015 to July 2025, Demna led the creative direction; in July 2025 Pierpaolo Piccioli was appointed Creative Director.
Welcome to Kering Beauté – established in 2023 to support the Group’s Houses in developing their beauty businesses into growth drivers. The entity places innovation and creativity at the heart of its model to shape tomorrow’s beauty, sustainably and responsibly.
Kering is committed to building a diverse workforce. We believe diversity in all its forms enriches the workplace and helps us adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.
About the role
We are seeking a Luxury Brand Ambassador, part‑time (2 days a week, 15 hours). The role is based at the Balenciaga counter in Selfridges Trafford.
Purpose
As a Luxury Brand Ambassador, you will uphold the brand’s reputation and deliver an unparalleled, consistent customer experience. Your primary objective is to share knowledge and passion about Balenciaga, drive sales, and maintain the highest standards of customer service.
Key responsibilities
* Product Knowledge: Develop a deep understanding of Balenciaga’s fragrances, ingredients, and heritage to effectively engage customers and drive sales.
* Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
* Customer Service: Deliver exceptional service to create memorable experiences and foster brand loyalty.
* Visual Presentation: Ensure the retail space reflects the luxury of the brand through impeccable visual merchandising standards.
Desired skills and experience
* Exceptional communication and interpersonal skills.
* Proven experience in luxury retail or a similar customer‑facing role.
* Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
* Goal‑oriented with a track record of meeting and exceeding sales targets.
* Ability to work effectively in a fast‑paced environment.
* Flexibility to work weekends and holidays as needed.
* Passion for fashion, fragrance or beauty products is a plus.
Why Balenciaga?
* Luxury Redefined: We offer an unparalleled luxury experience that goes beyond expectations.
* Innovation: Be part of a team that pushes boundaries and creates scents that resonate with a diverse audience.
* Diversity and Inclusion: We celebrate differences and believe a diverse team fosters creativity and innovation.
* Career Development: Opportunities for professional development and career growth are plentiful.
Benefits
* 32 days paid annual leave (pro‑rata for part‑time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & training
* Length of service rewards
J-18808-Ljbffr