Join to apply for the Sales Progressor role at Mediaweb Group
Purpose: The Sales Progressor contributes to the overall success of the regional Sales team, supporting the Regional business in delivering its budget and forecast objectives. The role ensures smooth sales progression from reservation through to legal completion by ensuring all legal documents/processes, mortgage availability, solicitors enquiries are dealt with expeditiously to facilitate contract exchange. The role also assists the Regional team in forecasting completions by understanding the circumstances behind each sale (chains, part exchange, first‑time buyers) so legal completions are achieved as forecast.
Main Responsibilities
* Ensure the correct communication is being maintained between the nominated solicitor, the customers' solicitor, and third parties to strive for contract exchange by the specified reservation expiry date.
* Act as liaison between the Regional Sales team, departmental teams and Solicitors/Lenders/Brokers/Estate Agents so all stakeholders are adequately informed of the progress of each sale in the pipeline.
* Ensure contracts are issued by company solicitors within agreed timescales and with the correct plans/information. Act as point of contact to deal with solicitors' enquiries.
* Ensure contracts are received by purchasers' solicitors in a timely manner and signed and returned by the customer.
* Proactively investigate and resolve problems, particularly those sales involving multiple chains.
* Communicate to Sales Managers details of problem plots where assistance is required to achieve completion targets on a daily/weekly basis.
* Report on KPIs including outstanding contracts, time taken to achieve exchange, upcoming legal completions through attendance of weekly Sales Build meetings.
* Attend weekly sales/build meetings and forecast expected exchanges, providing reasons for delays on overdue contracts.
* Provide a service of excellence, developing opportunities for customer feedback and involvement to deliver continuous improvement.
* Develop effective working relationships with solicitors, mortgage brokers, lenders, sales team internal departments, and any third party partnerships.
* Drive and achieve Exchange KPIs.
* Manage compromised plots and wavers.
* Monitor and drive a successful HBF Score.
Required Skills and Qualifications
* Intermediate level proficiency with MS Office programmes, in particular Outlook, Word, Excel.
* Legal and/or Estate Agency background, preferably some experience of new home sales.
* Professional and excellent stakeholder management and communication skills with both internal and external customers.
* Proactive and flexible in terms of workload.
* Strong ability to prioritise workload.
* Strong administration skills.
* Ability to deal with all stakeholders in a friendly and professional manner.
* Able to effectively handle difficult situations.
* Strong negotiation skills.
* Experience with CRM systems.
#J-18808-Ljbffr