Our client a global freight forwarding and supply chain management company that provides comprehensive logistics solutions across air, ocean, and road transport and specialize in handling complex, time-critical, and high-value shipments for diverse industries, including fashion and aerospace, are recruiting for a Express & Courier Manager to be based at offices local to Feltham, Middlesex. On Offer: * Opportunity to pay a key leadership role within a fast paced logistics environment * Salary – up to £50k, dependence on experience * Attractive benefits package * Working hours: Monday – Friday, 9am – 5.30pm (flexibility with start and finish times) Main Purpose of the Role: Reporting to the Express Director and leading a team of 20, the Express & Courier Manager will play a leading role within the department in relation to Time Critical Operational & Customer Service responsibilities, Client and Customs escalation, Profitability, Development of staff and Management of suppliers. Duties & Responsibilities of the Express & Courier Manager * Managerial responsibility for customer service delivery to Express and Courier department Client base * Management of Express / Courier Customer Service Teams, including staff development and resource planning * Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer * Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy * To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations. * Contribute to ongoing operational development and cost saving measures * Identify areas of operational improvement by reviewing processes regularly. * Keep up to date with Express / Time Critical and Courier market trends, Company products, services and industry news. * Establish, Manage and Maintain Internal and External Relationships. * To ensure internal processes and client’s operational requirements are fully documented within SOPs. * Managing Implementation for new business * Training for new staff on operational and account procedures * Ensure all HMRC entry regulations are met, through self-auditing of import entries. To Be Considered: * Proven experience within express / courier / AOG operations * Must be able to work well under pressure within a target driven team environment * People Management and Staff Development * Solutions led approach to client needs * Import & Export Customs Procedure knowledge * Computer skills including excel, CRM data base and BoxTop. * Commercially astute, ensuring profitability * Enjoy working with customers and building relationships. For full details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry