We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders to the MD/CEO of a large organization, and working closely with the Branch Manager to achieve objectives.
Responsibilities
* Demonstrate strong attention to detail by reviewing client documentation to ensure information is comprehensive and accurate to support the quoting process.
* Build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure expectations and compliance standards are met.
* Assist Commercial Account Executives in achieving high levels of renewal retention while exceeding customer expectations and meeting FCA requirements.
* Willingness to learn and adapt to a dynamic daily environment.
* Process data promptly and accurately on relevant systems to support and improve high levels of client service, internal process execution and facilitate informed analysis.
Benefits
* 22 days holiday (plus bank holidays), increasing through length of service.
* Life assurance up to 4x salary.
* Income protection guaranteeing an income for up to 5 years in the event of an illness or injury.
* Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
* Access to a Healthcare Cashplan.
* Discounts on gym membership across the UK.
* Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
* Access to a range of insurance policies through Howden at discounted rates.
* Access to hundreds of high‑street retailer discounts.
Reasonable Adjustments
* Flexibility in working hours or hybrid working arrangements.
This is a permanent position.
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