Riverside Medical Practice, Musselburgh Primary Care Centre, Inveresk Road, Musselburgh EH21 7BP
Application: Please apply by emailing your CV and a cover letter describing how your skills and experience match our values to loth.feedback76033@nhs.scot. This email should include your contact details.
Job details
* Part‑time or full‑time, permanent position
* Shifts 8 am–6 pm or 7 am–5 pm; must be able to work 2–4 full shifts a week (4 weeks is full‑time)
* Full‑time salary £28,997 per annum, pro‑rata for less than full‑time
* Closing date Sunday 14 June 2026
Our values
* Expert
* Patient‑centred
* Collaborative
* Inclusive
* Realistic
What’s in it for you
* SPPA (NHS) pension (continuity for existing members)
* Access to NHS Employee Assistance Programme
* Access to NHS Blue Light scheme and other NHS discounts
* In‑house training programme with additional external training opportunities, which can equip you to develop into a range of General Practice or wider NHS administration roles
* Paid over‑time opportunities
* Permanent contract
* Weekends and weekdays off work
* Friendly, supportive line management and wider Practice team
* 180 hours annual leave (pro‑rata for less than full‑time) plus 8 public holidays
What you’ll do
* Support the Practice in delivering high‑quality care to patients
* Answer calls from patients, families and other health professionals, and manage requests in line with Practice procedures
* Book appointments with a wide range of health professionals at the Practice, and signpost patients to other services in line with Practice protocols
* Act as the welcoming and professional first point of contact at the Reception desk, booking patients, handing over prescriptions, and managing all other requests and queries – e.g. passing on information about test results
* Complete other administrative tasks including calling patients to arrange appointments, processing prescription requests, new patient registrations / changes of details, sick lines and paperwork requests
* Ensure all GP and hospital correspondence is scanned and filed in relevant patient’s computerised records
* Maintain the customer‑facing areas of the Practice
* Participate in daily team huddles, individual performance review and other Practice meetings
Responsibilities and Core skills
* Demonstrable customer service skills and experience in a professional office setting
* Considerable experience of, and enjoyment in, working with the general public within a busy environment
* Strong general IT skills including Microsoft Office applications (Word, Teams, Outlook) and ability to quickly learn General Practice IT systems
* Excellent verbal communication skills, able to communicate well with patients of all ages and backgrounds on the phone and in‑person
* Structured approach to de‑escalating concerns with the ability to calmly and compassionately manage challenging situations
* Rapid learning of new information and application consistently in daily interactions
* Good organisational and general administrative skills, with attention to detail
* Ability to switch quickly between tasks dependent on the demands of the day
* Initiative and lateral thinking to provide the best outcome for patients
* Ability to handle sensitive patient information in a confidential way, in line with NHS and Practice requirements
* Ability to follow Practice protocols including clinical triage protocol
* Strong interpersonal and organisational skills enabling effective working relationships with the rest of the Practice team
* Readiness to reflect on own performance and identify improvement opportunities for patient benefit
* Contribute to team effectiveness by reflecting on own and team activities and making suggestions for improvement
* Strong commitment to creating a positive culture for the benefit of patients and staff
* Existing clearance to work in the UK
* Good level of educational achievement
Nice to have (but not essential)
* Experience working in General Practice or another NHS customer‑facing role
* Experience with General Practice IT systems (e.g., Vision, Docman)
* Call centre or similar call handling experience
About us
Riverside Medical Practice is based in Musselburgh, close to Edinburgh city centre and the beaches of East Lothian. We serve a 20,000‑patient population with a strong focus on supporting patients in an area with significant health inequality. Our purpose‑built health centre offers a fully refurbished staff kitchen, sun terrace and onsite parking.
We look forward to welcoming you to our team and supporting your development within a busy, well‑organised practice.
Equality, diversity and rights statement: The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognises the importance of people’s rights and behaves in a welcoming, non‑judgmental, respectful manner toward every individual.
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