The Role
We are looking for passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ashford area. The ideal candidate will be calm, professional, and empathetic.
Main duties of the job
As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
About us
We offer high-quality onboarding and a robust training programme, and proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. Development opportunities are also available through our nationally recognised patient service qualification programme, Aspire to Excellence.
Job responsibilities
The role involves being the first point of contact for patients calling NHS 111, delivering time-critical advice, and triaging calls effectively. Skills required include emotional resilience, clear thinking under pressure, and accurate documentation. Qualifications include participation in our training programmes and opportunities for career progression within IC24.
Person Specification
General Requirements
* Please refer to the job description above
* Please refer to the job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be necessary to check for any previous criminal convictions.
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