About Us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever‑changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values: Win as One. Delight Customers. Deliver Great Outcomes.
About The Role
We work at scale, pace and with the latest architecture patterns and tech. We have a flat and open engineering culture where data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross‑functional teams who are empowered to deliver our ambitious strategy. With Auctane ownership, comes the ability to operate largely independently, away from Board meetings and old ways of thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the AUCTANE culture – and we love working with like‑minded people.
Responsibilities
* Provide technical, business consulting and product expertise to our customers.
* Learn about e‑commerce and logistics processes and datasets.
* Liaise with customers and carriers throughout the project lifecycle, from kick‑off to post‑go‑live support.
* Produce and maintain customer‑facing project documentation in accordance with the Delivery Framework.
* Facilitate technical discussions and integrations by introducing APIs.
* Learn how to use and troubleshoot queries (e.g., SOAP XML and REST JSON issues).
* Follow internal processes and instructions as well as shadow more senior team members.
* Develop, update, maintain, and produce content for knowledge bases and FAQs.
* Compose technical articles in response to carrier and retailer inquiries and new product releases.
* Identify areas for process improvement within the Professional Services organisation and make recommendations to Management.
Qualifications
* Minimum of 1 year of service within Metapack and/or e‑Commerce or logistics space.
* Ability to manage multiple clients and projects/tasks simultaneously.
* Customer interaction on a technical and non‑technical basis.
* Very good attention to detail.
* Proficient in spoken and written English.
* Strong communication and influencing skills to manage customer expectations.
* Proactive thinker and problem‑solver, works on own initiative with limited supervision (often off‑site).
* Excellent time management and organisational acumen.
* Experience troubleshooting: detect potential issues and implement solutions when problems threaten to delay the timeline or impact budget or business operations.
* Configuration: configure the application based on implementation plan (no development language required).
* Project Management: provide stakeholders with updated implementation plans, statements of work, communications documents, project initiation documents, etc.
What will make you stand out?
* Previous knowledge around e‑commerce and supply chain.
* Previous experience with SOAP/SOAP UI or REST/POSTMAN and XML/JSON.
* Agile software development life cycle familiarity and experience.
* JIRA software and project & problem management.
Benefits
* 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
* Flexible hybrid working approach: Attend the office two days a week, balancing on‑site collaboration and remote productivity.
* Central London location: Experience the best of both worlds and join us at our fantastic office.
* 25 days holiday (plus public holidays): Your holiday entitlement will increase to a maximum of 30 days based on your length of service.
* Company Pension: Auctane operates a contributory pension scheme and will contribute up to 4%, matching your 4% contribution.
* Life insurance: Auctane will provide 4x of base salary, available from day one.
* Long‑term income protection: 50% of your base salary for up to 5 years, available from day one.
* Private medical and dental insurance: Via partner Bupa, available post‑probation.
* Personal training budget: Up to £2,000 per year dedicated to professional development.
* Health and wellbeing: Gym membership, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling, physiotherapy, nutrition advice, and a resource library.
* Tax‑free childcare: Eligible for up to £500 every 3 months (£2,000 a year) per child.
* Cycle to work scheme: Subsidised cycle purchase scheme available post‑probation.
* Interest‑free season ticket loan: Up to £7,000 for an annual season ticket.
* 🔗 Referral bonus: Up to £4,500 subject to bonus program criteria.
* 📦 Postal services: 99% discount on personal shipments using Packlink.pro.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
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