Customer Support Team Leader Cardiff £negotiable depending on experience Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands? Due to an internal promotion, the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team. The Role * Lead and support the Internal Support Team on a day to day basis * Deliver excellent service to clients both external and internal * Monitor and achieve internal and external KPIs * Coach team members through side by side sessions * Support Personal Development Plans and team development * Assist with recruitment, inductions, and probation reviews * Ensure timely completion of documentation including month end invoicing * Identify and implement process improvements The person * Previous team leader or supervisor experience (customer support/internal sales preferred) * Strong coaching and people management skills * Organised, proactive, and KPI focused * Excellent communication and stakeholder management skills In return * You will be joining a well-r...