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Service delivery manager

Glasgow (Glasgow City)
Nine Twenty
Service delivery manager
€40,000 a year
Posted: 22h ago
Offer description

Delivery Manager

Location: Glasgow (Hybrid – 3 days in office, 2 days remote)


About the Role

We are looking for a Delivery Manager to join a growing and dynamic delivery team, responsible for managing client projects and retained services. This role is key to ensuring work is delivered on time, within budget, and to a high standard, while maintaining strong relationships with both internal teams and client stakeholders.

You will play a central role in coordinating delivery across multiple projects, supporting Agile ways of working, and ensuring teams are set up for success from the outset.


Key Responsibilities

* Manage the delivery of multiple client projects and retained services
* Oversee timelines, budgets, and quality to ensure successful outcomes
* Collaborate with internal teams and client stakeholders to define requirements and delivery approaches
* Produce and manage project documentation including user stories, acceptance criteria, and project plans
* Ensure effective use of tools such as JIRA and Confluence, maintaining accurate boards and reporting
* Support Agile delivery, including sprint planning, stand‑ups, and retrospectives
* Monitor progress against plans, identifying risks and issues and taking appropriate action
* Lead on scoping, cost estimation, and capacity planning
* Communicate project updates clearly to both technical and non‑technical stakeholders


Skills & Experience

* Experience in a Delivery Manager, Project Manager, or similar role
* Strong understanding of Agile methodologies and delivery practices
* Experience managing client‑facing projects and working with cross‑functional teams
* Familiarity with tools such as JIRA, Confluence, and reporting tools like eazyBI
* Ability to manage budgets, forecasting, and resource planning
* Strong communication and stakeholder management skills
* Ability to identify and manage risks and ensure successful project delivery


What’s on Offer

Salary: £35,000–£45,000

Hybrid working: 3 days in the Glasgow office, 2 days remote

Opportunity to work on a variety of client projects in a collaborative, fast‑paced environment


What’s in it for you?

* Generous pension scheme – 10% employer contribution to support your future
* 34 days annual leave, plus an extra day for every year of service (up to 5 additional days)
* Gym membership support or contribution towards a fitness option of your choice
* Flexible working approach to support a healthy work‑life balance
* Private healthcare coverage
* Access to a 24/7 Employee Assistance Programme, with mental health support and resources
* Cycle‑to‑work scheme with significant savings on a new bike
* Enhanced parental leave policies
* Regular team perks, including refreshments and end‑of‑week social time
* Engaging social calendar with team events throughout the year
* Employee referral bonus scheme
* Long‑service recognition with rewards at key milestones

For more information contact - Carla McKenzie – 07503626649.

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