Overview
This is a key role in supporting the Office of the CIO and Digital SMT to help monitor, co‑ordinate and assure on the Digital Change Portfolio. The role includes support for oversight of around 80 Digital Changes, new change requests, delivery governance and monitoring compliance within established frameworks and standard operating procedures. You will be responsible for the supervision, development and appraisal of the Digital Change team only and will provide support and input to projects within Digital Services and across the Trust as assigned.
Responsibilities
* Provide support and co‑ordination to the Office of the CIO and the Digital senior leadership team to manage all aspects of Digital change to meet objectives, defined standards and maintain an excellent service to help Christie staff care for our patients.
* Work in partnership with the digital SMT, Trust corporate and clinical departments to monitor the delivery of digital strategy and improvement goals, meeting key national and local standards.
* Support the Digital Business Service Lead in monitoring and reporting on operational, project and business activity across Digital Services.
* Contribute to the development of Trust‑wide digital change policies and frameworks, ensuring that change initiatives align with national digital strategies and regulatory standards.
* Track Digital change activity through established data reports and dashboards and work with the Digital Business Service Lead to identify and resolve anomalies or concerns revealed by the data.
* Present changes at the weekly Digital Triage committee and present new changes, progress and variance to the change portfolio at the Divisional Review committee.
* Lead on digital changes with specialist knowledge and autonomy to achieve timescales and aims, delivering across the Trust and working closely with senior Trust operational staff and stakeholders on progress where change is required.
* Ensure changes have well‑explained and appropriate governance, such as change initiation documentation, with milestones and evaluations in place to ensure change progress and assurances are met.
* Identify, report and update risks as part of a formal risk register.
* Develop escalation plans and business as usual plans so that environments of care know what to do when systems malfunction.
* Regularly monitor and review plans, adjusting for change considering local need and response to changes in national policy or Trust strategies.
* Produce and present reports on changes to relevant managers and Trust Committees.
* Work closely with national and regional partner organisations, such as NHS England and Greater Manchester Combined Authority on designated changes.
* Collaborate with senior operational, clinical and multi‑disciplinary staff, stakeholders, external agencies and service users to develop and deliver plans for the relevant change.
* Lead post‑implementation evaluations, audits and formal reviews of digital changes to ensure lessons learned are captured, disseminated and embedded into future practice; contribute to the wider NHS digital transformation evidence base through case studies and evaluation reports.
* Contribute to service reviews to ensure that any changes implemented are in line with Trust strategy and best practice.
* Communicate highly complex, sometimes contentious and sensitive information relating to specific service changes, using highly developed communication skills to persuade and negotiate change.
* Build and maintain strong relationships with Heads of Departments, senior staff, stakeholders and national groups related to the change.
* Manage and monitor delegated budgets associated with Digital Change projects and programmes, ensuring value for money and that spend remains within allocated financial limits, and undertake option appraisals and monitor supplier spend against contract deliverables.
* Recruit and manage the Digital Change Team, oversee the recruitment, interview and retention of staff required to deliver, and provide support and learning opportunities to improve knowledge and develop teaching material.
* Lead coaching, mentoring, resource planning, performance management and individual development to achieve the change aims.
* Utilise relevant software systems (e.g., Excel, Patient Administration Systems, Datix, MS Project, Online Change Tracking) to record information.
* Ensure compliance with policies and procedures and support the development of appropriate systems and processes within Digital change.
* Maintain integrity, accuracy and security of complex digital change information, including performance dashboards, risk registers, benefits realisation frameworks and project documentation.
* Actively promote equality of opportunity and diversity in changes.
* Use a VDU for complex reports and data analysis.
* Adapt to changing priorities and refocus work on new priority areas as they arise.
* Perform other tasks and duties as determined by the appropriate line manager as the role develops.
* Ensure compliance with Information Governance standards when managing, reporting and storing sensitive data.
* Deputise for the Digital Business Service Lead as requested.
About The Christie
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, and as a national specialist attract around 15% of patients from other parts of the country.
Application Deadline
This advert closes on Tuesday 7 Apr 2026.
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