Overview
Be Part of Something Exceptional – Join Hallmark Care Homes as a Dementia Care Manager
Location: Midford Manor
Hours: 40 hours per week
Type: Permanent, Full-Time
Reporting to: General Manager
What You’ll Be Doing
* Leading the day-to-day management of the dementia community
* Embedding Hallmark’s relationship-centred dementia strategy at every level
* Coaching and developing team members to deliver truly exceptional care
* Supporting families and helping them become partners in their loved ones’ care
* Building strong local links and representing Hallmark within the dementia community
* Ensuring compliance with CQC standards and Hallmark’s quality framework
* Managing assessments, care planning, audits, recruitment, and compliance
* Completing Mental Capacity Act (MCA) assessments and leading Best Interests Decision-making (BID)
* Preparing and submitting DoLS (Deprivation of Liberty Safeguards) applications
* Making and managing safeguarding referrals and supporting investigations
* Leading and contributing to Root Cause Analysis (RCA) following incidents or concerns
Who You Are
You are a passionate advocate for dementia care, with proven experience in managing dementia services in residential care settings. You lead with warmth, empathy, and quiet confidence — always looking to raise the bar and inspire those around you.
You’ll also bring:
* A deep understanding of person-centred and relationship-centred care
* Strong knowledge of regulatory frameworks and best practice in dementia care
* Experience with MCA, BID, DoLS, safeguarding, and RCA processes
* A proactive, inclusive, and approachable leadership style
* The ability to engage meaningfully with residents, families, and professionals
* The courage to challenge poor practice and drive positive change
Why Hallmark?
At Hallmark, we believe in helping people thrive — and that includes our team. When you join us, you become part of a company that is big-hearted, inclusive, and committed to your growth.
What we offer:
* A values-led culture where people truly come first
* Career development and industry-leading training
* Health and wellbeing support including pension, life assurance, and optional healthcare
* Hallmark Rewards – our exclusive perks and discount platform
* A great work-life balance in a supportive and positive environment
Please be aware that we are unable to offer sponsorship for this role.
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