Our client in Stanton is looking for an experienced Customer Service Advisor to join their team. This role will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the team and to document processes within the manufacturing team.
This is a great opportunity to work for a company who are rapidly growing with year on year growth.
Main Duties & Responsibilities
* Processing orders via Email, phone and Fax
* Checking accuracy of orders, quotations and invoices
* Taking phone calls from customers
* Contacting customers to obtain missing information or answer queries
* Liaise with purchasing to ensure timely deliveries
* Maintain and update customer sales records
* Stay up to date with product information
* Undertake some simple credit control under the guidance of the Head of Accounts
* Provide a professional, courteous and efficient service to all customers and staff
* Deputize and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively
Knowledge, Experience & Skills Required
1. Possesses a good standard of numeracy and literacy, and IT competent
2. Good understanding of and a commitment to safe working practices
3. Previous sales administrator experience is preferred
4. Hands on exp...