The Role
An exciting opportunity to support schools and colleges nationwide via a specialist helpline, providing guidance on performance measures and pupil/student data accuracy during official checking exercises.
You will support inbound phone enquiries and respond to email queries from schools and colleges relating to performance measure data and checking exercises. A strong passion for delivering exceptional service and going the extra mile is essential to maintain the high standards expected by the Department for Education. The role also includes supporting casework during checking exercises, assessing evidence and information provided by education settings against DfE criteria.
Business hours are 8am-6pm, where this team shift pattern is typically between 9am-5:30pm There may be requirements to support in different areas of the campaign when necessary, therefore a flexible attitude to working hours is essential.
What You’ll Do
1. Work within defined quality guidelines and maintain good practices at all times
2. Access and research information sought by callers quickly and accurately
3. Accurately collate and record caller information for use in management information reports
4. Develop and maintain an interest in related topical issues and those likely to affect contacts
5. Deliver specialist subject material as appropriate
6. Assess caller needs either directly or as a referral and either meet these needs or refer to another agency or to a specialist
7. Undertake administrative and other tasks as required relevant to working environment
Minimum Criteria
✅Level 2 education (including Maths and English) – Essential
✅Excellent telephone manner and strong verbal/written communication skills
✅Strong listening skills and a professional, non-judgmental approach
✅Ability to meet deadlines and achieve individual targets in a fast-paced environment
✅Demonstratable experience navigating systems and are digitally confident
✅The position is subject to completion of a satisfactory basic BPSS Check
Desirable
🌟Experience working in an environment that requires maintaining strict confidentiality, safeguarding and adherence to data protection
🌟Experience providing technical support and guidance
Benefits
8. 28 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off (pro rata)
9. Excellent on the job training and on-going core skills development
10. Life insurance and access to a company pension scheme (after qualifying period)
11. Exclusive staff discounts, enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
12. Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
13. Vodafone Discount, receiving up to 15% off pay monthly plans for you and up to five friends or family members.
14. Monthly employee-voted awards to recognise your achievements
15. Unique career opportunities within this client partnership
Still like what you see? If want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!
16. You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks, Please note: As this is a homebased role, we will be conducting digital Right to Work and ID checks and where possible, manual Right to Work checks.
17. You must be based in mainland UK
18. You will need a quiet and comfortable ergonomic workstation when working remotely
19. Full availability during 1 week training required, this will be online.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.