Job Summary
Who we are
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.
Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:
• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
What we’re looking for
This is an exciting opportunity to join a fast-paced and growing organisation.
We’re looking for an Administrator/Receptionist for our Merton Service.
The Administrator/Receptionist for VIA Merton is the ‘first face of the service’, providing a warm and professional welcome for service users, professionals and our local partners and stakeholders.
The post-holder will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, they will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence and invoices. This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.
We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.
If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.
Deadline: 24/05/2026 at midnight
Salary: £25,380.00 - £27,564.00 FTE per annum, including London Weighting where applicable. Salary will be pro rata based on 30 hours per week
Vacancy type: Permanent
Working hours: 30 hours/ week
Our Senior Data Administrator, is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach, or 07383 084259
Job Profile Job Profile document