Location
Glasgow, UK
Salary
£26,000 to £28,000 (dependent on experience)
Company Benefits for an AV Technician
* Private Healthcare with no excess payments for the employee
* Employee supported volunteering
* Enhanced family leave provisions
* Perkbox and Employee Assistance Programme
* Company sick pay
* Employee recognition scheme
* Generous employee referral scheme
* Clearly defined career path with support
* Access to state-of-the-art technology
* Global presence and opportunities worldwide
* Long Service Programme
Your Area of Responsibility as an AV Technician
Working in some of the best venues and hotels in the UK, you will play an integral role in planning and preparing events, responsible for delivery and setup from small meetings to large-scale productions.
Equipment Operation
* Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to events
* Ensure flawless event execution through accurate and timely setup, operation, and breakdown of AV equipment
* Troubleshoot technical issues and resolve problems quickly
* Comply with all security and safety measures, including wearing PPE
* Report health and safety issues to the onsite manager
* Work as part of a team on larger projects when required
Customer Service
* Strive to exceed customer expectations
* Maintain positive relationships through effective communication
* Meet with clients on-site to ensure needs are met and equipment functions properly
* Monitor events and check in on customers throughout the day
* Foster good relationships with clients and venues
Technical Ability
* Understand technical aspects and demonstrate basic troubleshooting skills
* Handle equipment issues professionally and promptly
Systems Knowledge
* Follow company processes and accurately complete paperwork
* Use equipment sheets for setup and strike
* Utilize up-selling techniques to increase revenue
* Assist with invoicing for clients
Qualifications and Experience
* Experience in the Service and Hospitality industry preferred
* Experience in AV or live events preferred
* Experience with audio-visual equipment or in an educational setting beneficial
Our Promise to You
We are committed to creating inclusive workplaces that reflect our communities, fostering diversity, equity, and inclusion to promote innovation, collaboration, and excellence, connecting us more closely with our customers.
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