(Casual) Hospitality & Premium Area Supervisor & Manager (Casual) Hospitality & Premium Area Supervisor & Manager Department: Hospitality Employment Type: Flexible Location: Etihad Campus Compensation: 13.00 - 18.00 / hour Description You'll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it's managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures - your focus will be on delivering excellence and building a motivated, service-driven team. Day to Day Key Responsibilities Team Culture & Leadership - Build a supportive, high-performing team environment with strong collaboration. Team Development - Identify and nurture talent to help team members grow. Performance Management - Hold honest conversations around performance, offer support, and take action when needed. Bar Operations - Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork. Guest Experience - Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager. Safety & Compliance - Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards. Event Setup & Close - Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables. Labour Management - Manage staffing levels to meet demand and control costs, reducing hours when appropriate. Equipment Maintenance - Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems. A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player. Qualifications & Skills Experience & Skills: Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars). Strong understanding of bar operations, licensing, and health & safety compliance Confident handling guest feedback and resolving issues calmly and professionally Comfortable using systems for reporting maintenance and ensuring paperwork is up to date Leadership & Communication: Leads by example with a positive, hands-on approach Clear, confident communicator - with both team and guests Comfortable giving constructive feedback and holding others accountable Mindset & Attitude: Calm under pressure, solutions-focused, and adaptable Passionate about delivering great guest experiences Takes ownership and sees things through to the finish Detail-oriented, especially around standards, cleanliness, and compliance Desirable (but not essential): Personal licence holder Experience with events or high-volume venues Benefits Complimentary Meals During Shifts - Enjoy free or subsidized meals while you work. Company Pension Scheme - Secure your future with our competitive pension plan. Flexible Scheduling - Work shifts that fit your lifestyle and commitments. Uniform Provided - We supply your work attire for convenience and professionalism. Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.