Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven’t yet built up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do. Position: We are looking for an Apprentice Customer Service Advisor to deliver an outstanding, customer focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You’ll help coordinate repair bookings, manage communication, and uphold our values through high-quality customer interactions. Key Responsibilities Coordinate vehicle bookings for estimates and repair work Proactively update customers on repair progress, completion timelines, and payments Liaise professionally with insurance companies, internal departments, and third parties Ensure correct handling of excess payments, invoicing, and credit card processing Manage courtesy vehicle administration (including legal compliance and quality standards) Arrange and track external logistics (e.g. vehicle collection & delivery) Maintain clean, compliant, and professional front-of-house reception areas Use company systems to process documents and support workflow planning Support guest check-in and check-out procedures with integrity and accuracy Monitor departmental compliance and escalate concerns promptly Maintain accurate records and input of purchase invoices, parts credits, and guest files Promote and represent the Foray ARC brand with professionalism and positivity Requirements: Essential Skills & Behaviours Customer-first mindset with strong interpersonal communication Self-motivated, flexible, and calm under pressure Team-oriented and values collaboration to deliver results Fast and accurate data input and administrative handling Positive attitude and professional demeanour Ability to manage multiple priorities and adapt to changing needs Share knowledge and contributes to improving team practices Living Our Values Integrity: Honest, transparent, and reliable in all interactions Professionalism: Always represents Foray with pride and respect Teamwork: Collaborates effectively and supports others Trust: Builds confidence with guests and colleagues Quality: Sets high standards in every task, every time Benefits: A competitive salary Company Pension Employee discounts and wellbeing portal. Staff discounts & length of service benefits A friendly, values-driven team environment Training & development opportunities Other information: Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities. Please consider the following when making your application: We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early We are not able to offer sponsorship for people living outside the UK If you need any support throughout the application or interview process, please make the a member of our team or the Hiring Manager aware. We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction. Please check out and like/follow our socials for more information: X - https://x.com/ForayMotorGroup Facebook - Foray Motor Group Instagram - Foray Motor Group (@foraymotorgroup) LinkedIn - Foray Motor Group