Your new company
A well‑established, community‑focused housing organisation is seeking an experienced and proactive Factoring Services Manager to lead its factoring service and ensure the effective management of a growing portfolio of factored properties.
Your new role
The Factoring Services Manager will be responsible for delivering an efficient, customer‑centred factoring service for homeowners and mixed‑tenure properties. The role requires oversight of operational delivery, legislative compliance, financial management, and customer service excellence.This is a key leadership position requiring excellent organisational skills, strong knowledge of factoring legislation, and a commitment to delivering high‑quality property management services.
Key Responsibilities
Lead and manage the factoring service to ensure compliance with legal, regulatory, and organisational standards
Oversee inspections, repairs, maintenance, and planned works across factored properties
Manage homeowner communications and deliver high‑quality customer service
Handle factoring accounts, including invoicing, debt recovery, and budgeting
Develop strong working relationships with contractors, internal departments, and external partners
Ensure full compliance with the Code of Conduct for Property Factors
Drive continuous improvement initiatives to enhance service quality and customer satisfaction
Provide leadership, guidance, and support to the factoring team
Prepare reports and performance updates for senior managementWhat you'll need to succeed
Experience in factoring, property management, or a similar housing service
Strong understanding of the Property Factors (Scotland) Act and associated regulations
Excellent communication and customer service skills
Financial literacy, including experience with invoicing and debt management
Leadership skills with the ability to motivate and develop a team
Strong organisational and problem‑solving abilities
A proactive, improvement‑focused mindsetA qualification in housing, property, or a related discipline is desirable but not essential.
What you'll get in return
Competitive salary and holiday entitlement
Potential for hybrid working arrangements
Professional development and wellbeing support
Opportunity to make a meaningful impact in a community‑focused organisationWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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